YOUR RIGHTS
1) Utilisation of the Service in General: Benefiting from health services within the framework of the principles of Justice and Equity: There is the right to receive services regardless of race, language, religion and sect, gender, philosophical belief, economic and social status.
2) Informing and requesting information: The patient has the right to learn about all kinds of health services and facilities and to request all kinds of information about his/her health status orally or in writing.
3) Choosing and changing the health institution and personnel: The patient has the right to choose and change the health institution and to benefit from the health services provided in the health facility of his/her choice, to learn the identities, duties and titles of the physicians and other health professionals who will provide health services.
4) Privacy : They have the right to receive all kinds of health services in a confidential environment.
5) Refusal, cessation and consent: The right to refuse treatment, to request its cessation, to obtain consent in medical interventions and to benefit from the service within the framework of consent.
6) Safety To receive health care in a safe environment,
7) Fulfilment of religious obligations: The patient has the right to fulfil his/her religious obligations to the extent of the facilities of the health facility and within the framework of the measures taken by the administration.
8) Respect for human values, dignity and comfort: He/she has the right to receive a health service in a friendly, kind, compassionate environment with respect, care and attention, in a friendly, kind, compassionate environment, with all kinds of hygienic conditions provided and all noisy and disturbing factors eliminated.
9) Visiting and accompaniment: The patient has the right to receive visitors within the framework of the procedures and principles determined by the health facilities and to have an accompanying person to the extent of the legislation and the possibilities of the health facility and if the physician deems appropriate.
10) Right of application, complaint and litigation: In case of violation of their rights, they have the right to use all kinds of applications, complaints and lawsuits within the framework of the legislation.
PATIENT RESPONSIBILITIES
1) General Responsibilities
- People should do their best to look after their own health and follow the recommendations for a healthy life.
- If appropriate, people can give blood or donate organs.
- In simple cases, people should take care of themselves.
2) Social Security Status
- The patient is obliged to notify the changes in his/her health, social security and personal information on time.
- The patient is obliged to have his/her health card (such as Bağ-Kur, Green Card) visa done on time.
3) Informing Health Workers
- The patient should give complete information about his/her complaints, previous illnesses, whether he/she has received any inpatient treatment, the medications he/she is currently taking, if any, and all information about his/her health.
4) Compliance with Hospital Rules
- The patient must comply with the rules and practices of the health institution to which he/she applies.
- The patient must comply with the referral chain determined by the Ministry of Health and other social security institutions.
- The patient is expected to co-operate with healthcare professionals during the treatment, care and rehabilitation process.
- If the patient benefits from a health facility that provides services by appointment, he/she must comply with the date and time of the appointment and notify the relevant place of any changes.
- The patient must respect the rights of hospital staff, other patients and visitors.
- The patient is obliged to compensate for damages to hospital equipment.
5) Compliance with Treatment Recommendations
- The patient should listen carefully to the recommendations about treatment and medication and ask about the parts he/she cannot understand.
- If the patient is unable to comply with the recommendations regarding his/her treatment, he/she should report this to the healthcare professional.
- The patient should indicate whether he/she understands the health care and post-discharge care plan correctly as expected.
- The patient is responsible for the consequences arising from his/her refusal of the treatment to be applied or failure to comply with the recommendations.
- ISSUES TO BE CONSIDERED
- Please follow the hospital rules.
- Let's seek your problems in civilised ways, not by arguing.
- Contact the Patient Rights Unit for the solution of your problems.